At VilFresh (operated by Laymen Agro Ventures Private Limited), accessible from https://www.vilfresh.in, one of our main priorities is the privacy of our customers. This Privacy Policy document contains the types of information that is collected and recorded by VilFresh and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us. This Privacy Policy applies to your use of the VilFresh website (https://www.vilfresh.in) and the VilFresh mobile application, with regards to the information that you share with, or that is collected by, VilFresh through those channels. This policy does not apply to information collected offline, or through any channel other than this website and the VilFresh app.
Consent
We use your personal data to provide and improve the service. By using the service, you agree to the collection and use of information in accordance with this privacy policy.
Information We Collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
Personal Data
While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Usage Data
Information / Permissions Collected While Using the Application
While using the VilFresh application, in order to provide features of our application, we may collect, with prior permission:
- Information regarding your location
We use location information to provide features of our service, and to improve and customize our service. The information may be uploaded to the company's servers, or it may simply be stored on your device. You can enable or disable access to this information at any time through your device settings.
Use of Your Personal Data
The company may use personal data for the following purposes:
- To provide and maintain our service, including to monitor the usage of our service.
- To manage your Account: to manage your registration as a user of the service. The personal data you provide can give you access to different functionalities of the service that are available to you as a registered user.
- For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services you have purchased, or of any other contract with us through the service.
- To contact you: by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications, regarding updates or informative communications related to the functionalities, products or contracted services, including security updates, when necessary or reasonable for their implementation.
- To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those you have already purchased or enquired about, unless you have opted not to receive such information.
- To manage your requests: to attend to and manage your requests to us.
- For business transfers: we may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of a bankruptcy, liquidation, or similar proceeding, in which personal data held by us about our service users is among the assets transferred.
- For other purposes: such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and evaluating and improving our service, products, marketing and your experience.
Retention of Your Personal Data
The company will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The company will also retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or improve the functionality of our service, or we are legally obligated to retain this data for longer periods.
Transfer of Your Personal Data
Your information, including personal data, is processed at the company's operating offices and in any other places where the parties involved in the processing are located. This means that this information may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.
Your consent to this Privacy Policy, followed by your submission of such information, represents your agreement to that transfer. The company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information.
Delete Your Personal Data
You have the right to delete, or to request that we assist in deleting, the personal data that we have collected about you. Our service may give you the ability to delete certain information about you from within the service.
You may update, amend, or delete your information at any time by signing in to your Account, if you have one, and visiting the account settings section that allows you to manage your personal information. You may also contact us to request access to, correct, or delete any personal information that you have provided to us. Please note, however, that we may need to retain certain information when we have a legal obligation or lawful basis to do so.
Disclosure of Your Personal Data
Business Transactions. If the company is involved in a merger, acquisition or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy.
Law Enforcement. Under certain circumstances, the company may be required to disclose your personal data if required to do so by law, or in response to valid requests by public authorities (e.g. a court or a government agency).
Other Legal Requirements. The company may disclose your personal data in the good-faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of the company
- Prevent or investigate possible wrongdoing in connection with the service
- Protect the personal safety of users of the service or the public
- Protect against legal liability
Security of Your Personal Data
The security of your personal data is important to us, but remember that no method of transmission over the internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
Children's Privacy
Our service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from anyone under the age of 13 without verification of parental consent, we take steps to remove that information from our servers.
If we need to rely on consent as a legal basis for processing your information, and your country requires consent from a parent, we may require your parent's consent before we collect and use that information.
Links to Other Websites
Our service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over, and assume no responsibility for, the content, privacy policies or practices of any third-party sites or services.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective, and update the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Your Rights Under Indian Law
As a data principal under India's Digital Personal Data Protection Act, 2023 ("DPDPA"), you have the right to access, correct, and request erasure of your personal data, to withdraw consent at any time, to nominate another individual to exercise these rights on your behalf in the event of death or incapacity, and to file a complaint with us or, where applicable, with the Data Protection Board of India. To exercise any of these rights, please contact us using the details below or under "Contact Us".
Grievance Officer
In accordance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the DPDPA, the following Grievance Officer has been appointed to address any concerns or grievances regarding your personal data:
- Name: [Grievance Officer name to be added]
- Email: [Grievance Officer email to be added]
- Address: Laymen Agro Ventures Private Limited, 16A, Teachers Colony, near MU's Children's Park, Marudiah Nagar, Gandhi Nagar, Ganapathy, Coimbatore, Tamil Nadu 641006
The Grievance Officer will acknowledge your complaint within [X days] and aim to resolve it within the timeline prescribed under applicable law.
Contact Us
If you have any questions about this Privacy Policy, you can contact us:
The italicised placeholders above (Grievance Officer name, email, and response timeline) must be filled in with real details before this policy is considered fully compliant — they cannot be invented on your behalf. Once you provide them, they can be added directly to this section.
